Admissions Operations Specialist

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University of New Hampshire

Location: Manchester, New Hampshire
Category: Admin-Admissions and Enrollment
Date Posted: November 19, 2024

Job Description

Operating Title

Admissions Operations Specialist

Long Classification Title

Administrative Coordinator

Campus Location

Manchester

Department

UNH CPS Admissions and Advising

Summary of Position

With oversight from the Associate Director of Admissions Operations, develops in-depth knowledge of CRM tool for reporting and supporting diversification of communications plan based on audience—including segmentation of populations to support personalized messaging for students journeys in the admissions funnel. Executes communication campaigns using in-depth knowledge and maintains reports and dashboards to support strategic leadership decisions about communication, enrollment, and retention activities. Ensures admission records are maintained and works with the admissions team to ensure that the online application has the most current information. In addition to supporting the admission process, collaborates with the offices of Academic Affairs, Marketing, Financial Aid, Registrar, Bursar, and Advising to support related key enrollment activities for undergraduate, graduate and post-baccalaureate teacher certification applications.

Acceptable minimum level of education

Associate's

Acceptable minimum years of experience

None

Additional Job Information

College of Professional Studies Online Remote Position

Posting Number

PS4999FY25

Other minimum qualifications

Associate degree or higher.
Experience using a CRM system (Salesforce) for reporting and monitoring student progress and data analysis.
Experience with LEAN and/or project management
Excellent communication skills.

Additional Preferred Qualifications

Bachelors Degree preferred

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

https://jobs.usnh.edu/postings/64177

Percent Time Information (FTE)

1.00

Grade

15

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

UNH College of Professional Studies is a college of the University of New Hampshire, the states flagship public research institution, which offers undergraduate and graduate programs of distinction in the heart of New Hampshires largest city. Located in the states business and tech hub, the Manchester campus leverages its city location to promote real-world learning, providing research, internship and career opportunities to students and graduates. Teaching excellence is at the core of our mission. UNH College of Professional Studies faculty collaborate with students in research, service, and creative expression to better prepare them for success in todays high demand fields. Our campus is equipped with cutting-edge labs and learning spaces, and its central location attracts students from diverse life experiences and cultural backgrounds. For more information about UNH College of Professional Studies, visit https://cps.unh.edu/.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Date

11/19/2024

Open Until Filled

Yes

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

No

Job Category

Hourly Staff (Non-Exempt)

Appointment Type

Regular

Drivers License and Physical Requirements. Please check all items that apply.

None applicable

Duty/Responsibility

Responsible for maintaining the Student Outreach Calendar, this position is the primary contact for scheduling email, text, and calling campaigns that relate to prospective students, applicants, current students, previous students, and graduates. They ensure that the communication timeline is followed, make recommendations for the timing or delivery of unique content requests, and manage the reporting logistics to ensure the targeted population is reached without receiving overlapping, unnecessary information. Working closely with Marketing, they build and/or review approved email templates. As a member of the Student Outreach Committee, they take the lead role in assessing and communicating the effectiveness of previously scheduled communications through detailed reporting and analysis. Along with communications, they support critical business functions for multiple departments through the development and maintenance of Salesforce dashboards that relate to enrollment and the academic success of our students. Utilizing LEAN and their familiarity with different software and systems such as Salesforce, Trello, Banner, NextGen, Forms, etc. they seek opportunities to improve efficiencies, make suggestions to management, and when approved, collaborate with the associated parties to operationalize efficiencies.

Duty/Responsibility

Student Services

Support Admissions by providing phone coverage for incoming calls on the admissions line and serve as the primary contact for the Online Enrollment Center to ensure individuals theyre working with are routed to the appropriate person and accurate information disseminated.

Oversee the ask.granite@granite.edu email box to ensure that emails are answered and new contacts are assigned to the appropriate staff member.

Duty/Responsibility

Application Processing

Complete testing related to system updates and changes to ensure information is consistently recorded accurately and timely.

Train Admissions staff on how to process applications and index transcripts while ensuring that process steps are documented and updated as needed.

Process applications and indexes transcripts as needed upon the absence of the Admission Specialist or as volume demands.

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