Location:
4900 Tiedeman Road - Brooklyn, Ohio 44144-2302

Job Summary
The HR Program Manager leads a portfolio of HR projects. Projects often include the automation and simplification of manual/complex processes and enhancing the manager and employee experience based on data insights and user feedback.

Responsibilities
Practices project management disciplines to lead HR projects through the full cycle, from ideation to post-implementation governance.
Actively assesses the employee experience to continually test, learn and understand impact. Maps the employee experience and business process from current through desired state.
Establishes and monitors performance against key performance indicators.
Establishes and manages governance of solutions.
Leverages cross-functional team of experts in a collaborative and inclusive manner.
Develops and leads stakeholder analysis and change management plan.
Manages appropriate external vendor relationships and drives accountability for SLAs and effective partnership.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Keys clients and Key.

Education Qualifications
Bachelor's Degree or equivalent experience (required)

Experience Qualifications
3+ years Demonstrated project management experience, including ability to translate business requirements into technical requirements
(required)
3+ years Demonstrated sense of urgency, adaptability and resourcefulness with a bias for action (required)

Tactical Skills
Proficient with project management disciplines
Challenge existing processes and champion new solutions
Ability to identify, assess and mitigate potential risks

Personal Skills
Agile Mindset
Collaboration
Critical Thinking
Digital Awareness

Practical Skills
Change Navigation
Human Centered Design
Oral & Written Communication

Core Competencies
All KeyBank employees are expected to demonstrate Keys Values and sustain proficiency in identified Leadership Competencies.

Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Location Expectations
Hybrid in-office 2-3 days a week from 4900 Tiedeman Brooklyn, Ohio

Job Posting Expiration Date: 04/23/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.